Overview

At Klausscafe, we are dedicated to providing high-quality electronics in bulk quantities to our wholesale customers. We aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we are here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, including all accessories, manuals, and documentation.
• Accompanied by the receipt or proof of purchase.

Bulk Order Returns

For bulk orders, returns are only accepted if:

• The items are defective or damaged upon arrival.
• There is a discrepancy in the order quantity or product specifications.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain items are non-returnable, including:

• Change of Mind: Items returned due to a change of mind are not accepted.
• Items that have been used or damaged by the customer: Used or customer-damaged items are non-returnable.
• Custom Orders: Products that are custom-made or personalized.

Exchanges

If you need to exchange an item for the same product, send us an email at [your email address] and send your item to: [your physical address].

Warranty

Many of our electronic products come with a manufacturer’s warranty. If your item is defective and covered under warranty, please contact the manufacturer directly for repair or replacement.

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: info.klaussltd@gmail.com
• Phone: +44 79 6007 4952
• Address: 139 Marsh House Lane, Warrington, England, WA1 3QZ